--- updatedAt: 2026-02-10T12:06:54.000Z agentTools: projectIndex: https://developer-docs.rivo.io/llms.txt --- # membership/canceled Triggered when a customer's paid membership is immediately canceled via a cancellation request. If the cancellation policy is end_of_period, the membership/pending_cancellation webhook is triggered instead ## Event Type ``` membership/canceled ``` *** ## Webhook Payload ```json { "id": 7343536570439, "email": "customer@example.com", "first_name": "John", "last_name": "Doe", "dob": "06-30", "dob_last_updated_at": "2024-01-15T10:30:00Z", "accepts_marketing": false, "orders_count": 0, "verified_email": false, "total_spent": 0, "shopify_tags": [], "loyalty_status": "member", "loyalty_status_last_changed_at": "2024-01-15T10:30:00Z", "points_tally": 56348, "credits_tally": "0.0", "referral_url": "https://shop.com/ref/ABC123", "referral_code": "ABC123", "vip_tier": { "id": 1, "name": "Gold", "threshold": 10000, "perks": [], "created_at": "2024-01-01T00:00:00.000Z", "updated_at": "2024-01-01T00:00:00.000Z" }, "points_expire_at": "December 31, 2024", "remote_updated_at": "2024-01-15T10:30:00Z", "event_type": "membership/canceled", "event_attributes": { "customer_id": 7343536570439, "last_subscription_contract_id": 123123123123, "cancelled_at": "2024-01-15T10:30:00Z" } } ``` *** ## Payload Fields | Field | Type | Description | | :----------------------------------------------- | :--------------- | :--------------------------------------------------------------- | | `id` | Integer | Customer ID (Shopify remote ID) | | `email` | String | Customer email address | | `first_name` | String | Customer's first name | | `last_name` | String | Customer's last name | | `dob` | Date or null | Customer's date of birth, if provided | | `dob_last_updated_at` | DateTime or null | Timestamp of when the date of birth was last updated | | `accepts_marketing` | Boolean | Shopify email subscriber status (`true` if opted in) | | `orders_count` | Integer | Total number of orders placed | | `verified_email` | Boolean | Whether the customer's email address is verified | | `total_spent` | Float | Total amount the customer has spent | | `shopify_tags` | Array of strings | List of Shopify tags associated with the customer | | `loyalty_status` | String | Current loyalty program status (e.g. `member`, `guest`) | | `loyalty_status_last_changed_at` | DateTime or null | Timestamp of the last loyalty status change | | `points_tally` | Integer | Current points balance | | `credits_tally` | Float | Current credits balance | | `referral_url` | String | Customer's unique referral URL | | `referral_code` | String | Customer's unique referral code | | `vip_tier` | Object or null | Customer's current VIP tier, if applicable | | `vip_tier.id` | Integer | VIP tier ID | | `vip_tier.name` | String | VIP tier name | | `vip_tier.threshold` | Integer | Points threshold for the tier | | `vip_tier.perks` | Array | List of perks associated with the tier | | `vip_tier.created_at` | DateTime | Tier creation timestamp | | `vip_tier.updated_at` | DateTime | Tier last updated timestamp | | `points_expire_at` | String or null | Date when the customer's points expire | | `remote_updated_at` | DateTime | Timestamp of the last update from Shopify | | `event_type` | String | Always `membership/canceled` for this webhook | | `event_attributes` | Object | Event-specific data for the cancellation | | `event_attributes.customer_id` | Integer | Customer ID associated with the cancellation request | | `event_attributes.last_subscription_contract_id` | Integer | Remote ID of the customer's last cancelled subscription contract | | `event_attributes.cancelled_at` | DateTime | Timestamp when the cancellation occurred |